Contact support
We respond as promptly as possible. Support is currently provided in English by email during the free beta.
What to include
- Your store name and permanent myshopify.com domain.
- The page or feature where the issue occurred.
- What you expected and what happened instead.
- Steps that reproduce the problem and a screenshot if useful.
- The approximate date and time of the issue, including time zone.
Do not email passwords, Shopify access tokens, API keys, payment information, or customer personal information.
Before contacting support
- Confirm AssortmentIQ is still installed and opens from Shopify admin.
- Check the data-status message in the app to see whether a Shopify synchronization is still processing.
- Refresh the embedded app once and note any error message or request identifier shown.
- For missing cost or margin metrics, confirm that Shopify product costs are populated for the affected variants.
Privacy and data requests
For access, correction, deletion, or other privacy questions, email support@assortmentiq.com with “AssortmentIQ privacy request” in the subject. Uninstalling the app deletes the store’s active AssortmentIQ data. See the Privacy Policy for details.
Security reports
To report a suspected security issue, email support@assortmentiq.com with “AssortmentIQ security report” in the subject. Do not include secrets or exploit data beyond what is necessary to explain the issue.
Service status and beta feedback
AssortmentIQ is in free beta. Feature requests and workflow feedback are welcome at the support address. If a broad service incident is confirmed, affected beta merchants will be contacted using the available merchant support channel.